Start with your flight number and meeting point
Save the number of the flight that actually lands at Gregorio Luperón International Airport, especially when your itinerary has a connection or shows a codeshare number. Ask the driver which public arrivals exit or meeting point to use. Save the instructions as a screenshot. On travel day, check the airline’s arrival information again. If your flight changes, send the updated number and arrival time to the provider so they can confirm the pickup. When your party arrives on different flights, tell the driver which arrival should trigger the pickup and agree where everyone will meet.
Wheelchair assistance at Puerto Plata Airport (POP)Give the driver a destination they can find
If you are staying in Puerto Plata, Playa Dorada, Sosúa, Cabarete, Cofresí or Río San Juan, send the town or resort area as well as the full property name, address and entrance. A booking confirmation may list a complex instead of the lobby or villa for your reservation. Ask your accommodation for a map pin if it has multiple entrances or sits on an unmarked road. Share the number of passengers, suitcases and oversized items, including kite or surf gear. Request a child seat or an accessible vehicle before booking, and get written confirmation that the assigned vehicle fits your group and equipment.
TransportationAgree on what happens after a delay
A scheduled landing time is only the start of the arrival process. Allow for passport control, baggage collection and customs when arranging a pickup. Before paying, ask when the provider starts counting waiting time, what happens if bags are delayed and how to contact dispatch if you cannot find the driver. Keep a copy of the terms with the contact details and pickup instructions. Compare what is included in the quoted price, and confirm whether the return ride is part of the same booking. For the return trip, give the provider your departure flight number and your airline’s check-in deadline so you can agree on a hotel pickup time.
Report a missing checked bag at POP
